Scaterna FAQ – Answers for Philippines Online Players

You must be at least 18 years old to register and play at Scaterna. This is a strict requirement under applicable Philippine gaming regulations. We verify age during the registration process and may request additional proof of identity at any time. Any account found to belong to a minor is permanently suspended and any funds are returned in full.

Identity verification — sometimes called KYC (Know Your Customer) — is a standard requirement across regulated gaming platforms. Scaterna uses it to confirm that you are who you say you are, prevent fraud, comply with PAGCOR guidelines, and protect your account from unauthorized use. You may be asked to submit a clear photo of a valid government-issued Philippine ID such as a passport, driver's license, PhilSys card, UMID, or SSS card. Verification is usually completed within a short processing period.

No. Each person is allowed only one Scaterna account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended. If you've lost access to your existing account, use the password recovery option or contact support — do not create a new account to get around the issue.

You can request a voluntary account closure by contacting Scaterna support directly through the official contact channels listed on this site. Before closure is processed, any remaining balance will be handled according to our Terms and Conditions. If you're closing your account due to concerns about your gambling habits, consider using self-exclusion first — visit the Responsible Gaming page for details.

On the Login page, click the password recovery option. You'll receive a reset link or one-time code sent to your registered email address or Philippine mobile number. Open that message, follow the link, and set a new password that you haven't used before. If the reset message doesn't arrive within a few minutes, check your spam folder. Still stuck? Contact Scaterna support using the email listed in the footer.

Accounts may be temporarily locked after several consecutive failed login attempts — this is a security measure to protect you. Wait a short period, then try again with the correct credentials. If the problem continues, use the password reset process. Accounts can also be suspended for terms violations or pending verification. In those cases, contact support for clarification.

Scaterna will never ask for your full password, GCash MPIN, Maya PIN, credit card CVV, or OTP through SMS, social media, or chat messages. If you receive a message asking for any of these, it is likely a phishing attempt — do not click any links and do not reply. Always log in directly through scaterna.best by typing the URL yourself. Report suspicious messages to our official support email.

Yes, but contact details updates may require identity verification to confirm the request is coming from the real account holder. Log in to your account settings and follow the prompts, or reach out to Scaterna support. Use only contact details that belong to you — keeping your registered mobile and email current ensures you can always recover access to your account.

Scaterna supports the most widely used Philippine payment options: GCash, Maya, GrabPay, Coins.ph, bank transfers via InstaPay and PESONet, and online banking with BDO, BPI, and UnionBank. Debit and credit cards on Visa and Mastercard networks are also accepted. All deposits are processed in Philippine pesos (₱). Payment method availability may depend on your account verification status and current platform settings.

Withdrawal processing times depend on the method you choose. GCash and Maya transfers are typically among the fastest. Bank transfers via InstaPay or PESONet may take slightly longer depending on your bank's processing schedule. Your account must be verified before withdrawals are approved. Always withdraw to a payment account held in your own name — third-party withdrawals are not permitted.

Minimum transaction amounts may apply and can vary depending on the payment method. Check the deposit and withdrawal section of your account dashboard for the most current limits. Whatever the minimum amount, always treat your deposit as entertainment money — only fund your Scaterna account with what you can comfortably afford to lose within your personal budget.

First, confirm that the payment was actually deducted from your GCash, Maya, bank, or card account by checking your transaction history there. If the deduction happened but your Scaterna balance hasn't updated after a reasonable wait, take note of the reference number from your payment app and contact Scaterna support with that reference. Our team will investigate and resolve it for you.

Yes. All slot games available on Scaterna — including JILI Slots, jackpot slots, and other titles — use certified Random Number Generators (RNGs) to determine outcomes. Each spin is independent of the previous one, meaning past results have no effect on the next round. The Return to Player (RTP) percentage for each game is published within the game interface. There are no hot or cold machines — every result is genuinely random.

Scaterna covers sports and competitive gaming events popular among Filipino fans. This includes basketball betting on PBA and NBA, MMA betting on events like ONE Championship and UFC, and esports betting on titles such as Mobile Legends: Bang Bang and Dota 2. Market availability and odds change in real time based on upcoming events and live match progress. Check your account for the current schedule and available markets.

The Card Games section includes classic table game options enjoyed by Filipino players — including baccarat, poker variants, and other card-based titles. Game availability may vary, and new options are added periodically. Log in to your account to see the current full selection and table limits.

Yes. Scaterna's platform is designed to work on mobile browsers across both Android and iOS devices. Most games, including slots and live betting markets, are playable directly from your phone's browser without needing to download a separate application. A stable internet connection — whether WiFi or mobile data — will give you the smoothest experience.

Log in and navigate to your account settings. Under the Responsible Gaming section, you can set daily, weekly, or monthly deposit limits in PHP. A limit takes effect immediately. You can lower it at any time, but increasing a limit requires a 72-hour waiting period — giving you time to reflect before the change kicks in. For full details on available tools, visit the Responsible Gaming page.

Self-exclusion allows you to voluntarily block your own access to Scaterna for a set period — from 30 days up to a permanent restriction. During the exclusion period, you cannot log in, deposit, or place bets. Scaterna also stops sending you promotional messages while you're excluded. You can activate self-exclusion directly from your account settings or by contacting support. It is a powerful tool — use it whenever gaming starts to feel less like entertainment and more like pressure.

You're not alone, and reaching out is the right move. In the Philippines, the National Center for Mental Health (NCMH) provides counseling services. PAGCOR also maintains responsible gaming support channels. Scaterna's own support team is available 24/7 if you need to talk through your options — we can help you activate limits, initiate self-exclusion, or point you in the direction of professional support. You can also read more on our Responsible Gaming page.

Yes. You can configure session time reminders in your account settings. Once enabled, a pop-up notification appears after your chosen interval — 30 minutes, 1 hour, or a custom duration — reminding you how long you've been playing. It's a simple nudge that helps you stay aware and make a conscious decision about whether to continue or take a break. Time can disappear fast during an exciting game or match, so this tool is genuinely useful.